Frequently Asked Questions

What Shipping Methods Are Available?

You can get the home delivery inside Dhaka city. Outside the Dhaka city, You have to receive the parcel from courier service.

How Long Will it Take To Get My Package?

Our delivery time is 3/4 working. In this shortest possible time, We will make, package, and send this to your doorstep.

Some Special home decor product requires more time to deliver. Read the full description of the product before ordering.

What is the Payment Procedure?

You can pay using your debit card, credit Bkash, and Rocket as well. Cash on delivery is discouraged on site. We make every frame after your order. So we encourage you to place the order with online payment.

Can I cancel the order?

No, You can not cancel the order. After your confirmation call, there is no way to cancel the order.

NB: For a special situations, Order can be canceled with a cancellation charge(200tk)

Can I replace any frame/products?

The product will be only replaced if the product is broken and defective(major noticeable). To get the replacement, You must check the order when taking delivery.

If you get the problem in front of the delivery man, Then There will be no additional charge. But if you inform us later, 150tk(minimum) Delivery charge will be added for the replacement.

Can I Give the product back?

No, You can not. For a special situation, It can be done with a delivery charge(200tk)

How to Order a Real Painting ?

It is very easy to order a real art. Just See your favorite collection. and add your favorite art to cart, then place the order

Can I order from Outside Dhaka City ?

Obviously, you can. Place your order with the full details. and Pay with online payment options.

NB: Some Courier accepts condition payment for a special situations.

Can I order from International Address ?

Obviously, you can. Place your order with the full details. and Pay with online payment options.

How Do I Track My Order?

Track your order with your order ID: https://shajao.com/track-your-order/

 

NB: Take your order ID from emails.

How Should I to Contact if I Have Any Queries?

You can dial us on 01707082382/1 and See more details here. 

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